Refund policy
Last updated: October 20, 2026
Our 30-day money-back guarantee
If you are not happy with your order, you can ask for a refund within 30 days of the day it was delivered. This includes a product that did not work for you.
How to ask for a refund
- Email us at support@sienneia.com.
- Tell us your order number and why you want a refund.
- If something arrived damaged, broken or wrong, add a photo.
We aim to reply within 1 to 2 business days. Please do not send anything back before you hear from us. Items sent back without asking us first may not reach us, and we cannot refund them.
Sending items back
Sometimes we will ask you to send the item back. If we do, we will email you the return address. You pay the postage to send it back, unless we made a mistake (see below). We suggest using a service with tracking.
Damaged, faulty or wrong items
If your item arrives damaged, does not work, or is not what you ordered, tell us within 30 days of delivery and send a photo. We will send you a free replacement or give you a full refund, including what you paid for shipping. You will not need to send the item back.
When you get your money
Once we approve your refund, we send it back to the card or payment method you used, within 5 business days. Your bank may take another 5 to 10 business days to show it.
We refund the price of the item. We refund what you paid for shipping only if we made a mistake.
Subscriptions
Each subscription delivery is covered by this policy in the same way. You can also cancel future deliveries at any time. See our Subscription Policy.
Your rights under the law
The law where you live may give you more rights than this policy. Those rights still apply to you.
Questions
Email us at support@sienneia.com.